Case Studies
CorpAmerica – a Small Business with few employees
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Business Challenges:
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Solution key components – We provided:
- A Toll Free 1-800 number and a local number
- The auto attendant has an extension forwarded to a live receptionist
- The virtual extensions were set to ring to the employees’ cell phone or home landline at the same time
- All of the other standard features were activated: call forward, voicemail, voicemail notification via e-mail, etc
Usage
CorpAmerica has now improved its image, being and looking more professional for its clients and partners.
The first step to this improvement was using the Auto Attendant (IVR) feature. Now, when a customer calls at the main company number he gets to the IVR having the following options:
- Dial 1 for the Company Information (departments and extensions)
- Dial 2 for the Customer Support Department – reaching Ann who works from Toronto
- Dial 3 for Sales Department – reaching Bill who works from North York
- Dial 4 for other inquiries – reaching John who works from Montreal on field
If no one is available to take the call, the customer will be able to leave a voice message and the person who he was looking for will get an email notification that he can listen and download as an audio file.
What callers hear: “Thank you for calling CorpAmerica. If you know your party’s extension, please dial it now. For company information, or to learn more about our services, dial 1. For sales, dial 2. For customer support, dial 3. For other inquiries, dial 4. For a dial-by-name directory, dial 8. Dial 0, or stay on the line to speak to an operator.”
Help Financial – a Mortgage Center with on field employees
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Business Challenges:
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Solution key components – We provided:
- A Toll Free 1-800 number and a local number
- The voice messages can be saved on their PC/laptops for better administration
- The Call Forward feature will allow employees to work on the field
- Each extension will work as a unique commercial broadcasting channel
Usage
If a client calls the main number of the company, he gets to the IVR and dials 1 (for example) for Bill, he will be placed on hold, while the call is transferred to Bill’s cellphone. The caller will hear music or promotional messages due to the Music-on-hold Feature.
If John is in a meeting/on the phone/not available the caller will be sent to his voice mail.
The agents can also schedule the days of the week and times of the day when they are available or in the office.
Callers dialling 0, will be transferred to the operator.
What callers hear: “Thank you for calling the Mortgage Center! For John, please press 1. For Bill, please press 2. For Jack, please press 3. For Tom, please press 4.For Sam, please press 5. Otherwise, stay on the line for the operator.”
The e-Bet Factory – an example of an Online Betting Company
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Business Challenges:
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Solution key components – We provided:
- A Toll Free 1-800 customized number and we transferred its actual local number to our services
- A professional live recorded IVR
- Voicemail Web Interface – for full control
- Each extension will work as a self-standing sales department
Usage
This Online Betting Company is a home-based business ran by a single person. With the VoiceMailTel Business Phone Service it gets the professional online company image rather than a home-based business. The customers can get more information about the products thanks to the Virtual Extensions feature. If they dial 0, their call will be transferred to the owner’s landline or cell phone.
What callers hear: “Thank you for calling The Online Betting Company, the place to place your bet. To learn more about our betting possibilities please dial 1. For Silver Plan, please dial 2. For our top-selling Gold Plan, please dial 3. To place a bet please visit our website at the e-BetFactory.com or dial 0 to speak with a sales representative.”